TERMS & CONDITIONS

  1. Status of Terms

1.1 These terms constitute a legal document (“the Agreement”) which sets out the rights and obligations of you as a purchaser (“you”), and those of BraZen Casual Furniture Limited (Company Registration Number 11064169) (T/A BraZen Gaming Chairs, (“BraZenGamingChairs”, “we” or “us”), in relation tothe services and products offered by us through this site or any of the other sites owned by us. By registering for BraZenGamingChairsservices, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2You agree to:)

1.2.1 provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or BraZenGamingChairshas reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, BraZenGamingChairshas the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the BraZenGamingChairssite (or any portion of it).

1.3 BraZenGamingChairsis concerned about the safety and privacy of all its users, particularly children. For this reason, parents who wish to allow their children access to the site should assist them in setting up any relevant accounts and supervise their access to the site. Once you have allowed your child access to the site he/she will be able to access all ofthe site. Please remember that the site is designed to appeal to a broad adult audience. Accordingly, as legal guardian, it is your responsibility to determine whether the site is appropriatefor your child.

1.4  TheBraZenGamingChairs.co.uk website is owned and operated by BraZen Casual Furniture LImited (Company Registration Number 11064169) .  However, please note that by purchasing a product available on the BraZenGamingChairs.comwebsite you may transact with either Brazen Casual Furniture Limited (Company Registration Number 11064169)  (“BraZenGamingChairs.com”) or its partners and agents.  This isbecause we source, store and supply our products from differentplaces so that we can price competitively.  The BraZenGamingChairsentity you will transact with will depend on where we are going to supply the particular product you are purchasing.  This information is available to customers upon request and/or in the narrativeof each product you purchase.

  1. Place of performance and applicable law.

BraZen Casual Furniture Limited  (Company Registration Number 11064169) is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. BraZenGamingChairsmakes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.  All legal disputes must be conducted in an English Court located in the West Midlands area.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

  1. Placing an order

 

3.1 A notice will be displayed on your web browser before you submit an order with BraZenGamingChairs(“the Pre-contract Notice”). The Pre-contract Notice contains important information such as a description, price (including export taxes) and delivery charges of the good or services ordered. BraZenGamingChairssuggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 BraZenGamingChairs will not be obliged to supply the goods or servicessubmitted in your order until you have received an e-mail from BraZenGamingChairs accepting your order (“Order Confirmation”). However, in the event the goods or services are listed on BraZenGamingChairs`s site at an incorrect price due to typographical error or error in pricing information received from its suppliers but BraZenGamingChairs have accepted your order before the discrepancy is noticed, BraZenGamingChairs shall e-mail you to ask whether you are willing to pay the correct price for the goods or services ordered. If you are unwilling to pay the correct price BraZenGamingChairs reserves the right to cancel the contract immediately without any liability to you.

3.3 If BraZenGamingChairs exercises its right under clause 3.2 to cancel a contract it will issue a credit to your debit or credit card account or other appropriate method of repayment it chooses if it hasalready made a charge to your card or similar before cancellingyour order.

 

3.4 In the event that the goods ordered by you are not available BraZenGamingChairs reserves the right to provide you with goods of a similar quality and specification. Your statutory rights to return any unwanted product are unaffected if you receive a substitute product. In the case where you decide a substitute product is unwanted we will suffer the reasonable costs associated with the transaction

  1. Right to cancel

4.1 You have the right to cancel any contract either:

4.1.1 within fourteen days from the date of delivery if BraZenGamingChairs has supplied goods to you; or

4.1.2 within fourteen days from the date BraZenGamingChairs sent you the Order Confirmation if BraZenGamingChairs has contracted to supplyservices to you, provided that BraZenGamingChairs has not started to provide those services before the expiry of the cancellation period.

4.2 The cancellation notice should be sent by e-mail to BraZenGamingChairs (visit the contact us page for the correct details) and muststate your name, a description of the goods or services concerned and the contract number of the cancelled contract. Attaching the Order Confirmation BraZenGamingChairs originally sent you will also assist BraZenGamingChairs in processing your cancellation as quickly as possible. The contract number is stated in the Order Confirmation e-mailed to you on BraZenGamingChairs`s acceptance of your order.

4.3 Where BraZenGamingChairs have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to BraZenGamingChairs. BraZenGamingChairs will only accept the returned goods in their original unopened/undamaged packagingand which do not exhibitsigns of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract. Exceptions – We are sorry but personalised products, food and self assembly furniture – eg gaming chairs (once partly or wholly assembled) cannot be refunded or exchanged unless faulty.

4.4 You must return the goods to BraZenGamingChairs by registered post or similar within fourteen days (excluding Saturdays, Sundays or Bank Holidays) from the date of the Cancellation Notice. You are responsible for the cost of returningthe goods to BraZenGamingChairs and the risk of damage to the goods in transit. If the goods are damaged in transit BraZenGamingChairs reserves the right to refuse a refund and it will be your responsibility to seek compensation from the carrier.

4.5 Once BraZenGamingChairs has received the returned goods and satisfied itself that you have complied with clause 4.3, it will send you confirmation by e-mail that the return of the goods has been accepted by BraZenGamingChairs and will make a refund of the price of the goods and/or services originally purchased to your debit or credit card used to purchase the goods or by cheque or other appropriate method it chooses.

  1. Content

5.1 BraZenGamingChairs has taken reasonable care in the preparation of the content of this site. However, to the extent permitted by applicable law, BraZenGamingChairs disclaims all warranties (express or implied) as to the accuracy of the information contained in any of the materials on this site.

5.2 BraZenGamingChairs shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.

5.3 Certain links in this site (typicallya banner advert or icon) will lead to sites which are not underthe control of BraZenGamingChairs. When you activate any of these you will leave the BraZenGamingChairs site and BraZenGamingChairs has no control over and will accept no responsibility or liability for the material onany site which is not under the control of BraZenGamingChairs.

  1. No Quibble Returns!!

Because we are just SO NICE, if you’re not completely satisfied with any of the goods you have ordered from BraZenGamingChairs for any reason, or if on the off chance you have received a lemon (i.e.: damaged or defective goods) we’ll let you return them (subject to compliance with Right to Cancel terms as setout above in Section 4).   To our outsourced warehouse – Unit 2, Hornbrook Farm, Cornets End Lane, Meriden, Coventry, CV7 7LH.

If you wish to return your gift, you must notify BraZenGamingChairs within fourteen days of receipt of your gift. The cost of your gift will be refunded to the credit/debit card used to make the purchase or by cheque once we have received the returned product. Please note refunds take at least 5 working days to clear from the point of processing. This does not affect your statutory rights.

When returning goods they must be sent back in their original condition and packaging (if any) with all warranty cards, licences, manuals and accessories. You must use recorded delivery – neither BraZenGamingChairs nor the supplier can be held responsible for returned items that go missing in the post. It is the responsibilityof the customer to ensure that the goods being returned are packaged to ensure the item is not damaged in transit.

How to do it:

Contact BraZenGamingChairs and request a RMA number (this will be used to track your return at BraZenGamingChairs). Please note that any items returned without a RMA number will not be processed. Write theRMA number on the outside of the parcel below the return address. Return the item to the address provided, and we will process the return within fourteen days of receipt.

Once the item hasbeen returned to us we will process the return and refund / replace as requested.

*Please note if the gift is an unwanted gift, and the item has been modified, misused, damaged and / or is not in resalable condition we will not be able to provide a refund / replacement.

*If the item is faulty we will examine the item and determine the reason for the fault and refund / replace as requested.

*Unfortunately we are not able to accept returnsfor consumer perishables such as food and drink products, flowers and personalised gifts or self assembly furniture eg gaming chairs (once partly or wholly assembled) unless faulty. In addition, we are unable to accept returns for personal items such as under garments, earrings or toiletries or the like unless they are unopened and in their original packing. Goods must be returnedin the condition received. The customer will be given a full refund of the price that has been paid for the goods. Any deliveryor gift-wrapping charges will not be refunded, unless the item was deemed to be faulty when received.

Unless advised in writingto the contrary it should be assumed that the warranty period for faulty goods is twelve months from date of purchase.

Definitions:

Unwanted item:This is an item purchased and deemed unwanted by the purchaser. The item must be returned unopened, and in re-sellable condition. If the item has been opened, or the item has been modified, used, or otherwise played with we will notbe able to provide a refund / replacement.  BraZenGamingChairs.co.uk hasthe right to charge its customers a minimum handling fee of £20.00 plus any return postage costs incurred.  It is the responsibility of the customer to return unwanted items.

Faulty Item: a faulty item is one that is faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund.

  1. Limitation of Liability

7.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of BraZenGamingChairs.

7.2 Subject to clause 7.1, you agree that BraZenGamingChairs shall not be liable either in contract, tort,negligence, statutory duty or otherwise, for any:

7.2.1 loss ofprofits, revenue or goodwill or any type of consequential, indirect or special loss or damage whatever arising from or in any way connected with this Agreement;

7.2.2 direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under BraZenGamingChairs`s direct control including, without limitation, damage for loss of business, loss ofsales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where BraZenGamingChairs has been advised ofthe possibility of such loss or damage).

7.3 You also agree that (except in relation to such liability as has been expressly excluded in clause 7.1 above) the maximum aggregate of liability of BraZenGamingChairs in contract, tort, negligence, statutory duty or otherwise (even where BraZenGamingChairs has been advised of the possibilityof such loss or damage), for any loss or damage whatever arising from or in any way connected with:

7.3.1 any defect in a product;

7.3.2 any failure by BraZenGamingChairs to process signals, data, information, orders or messages correctly or in a timely manner;

7.3.3 any misrouting or non-delivery of signals, data information, messages or orders from you to other persons or from other persons to you, or any scrambling or distortion of data or information contained in them; and

7.3.4 any liability not excluded bythis Agreement shall, in respect of any one or more events or series or events (whether connected or unconnected) taking place within any twelve month period be limited, in the case of defects falling within clause 7.3.1, to three times the price of the relevant goods/services. This limit shall also apply in the eventthat any exclusion or other provision contained in this Agreement is held to be invalid for any reason and BraZenGamingChairs becomes liable for loss or damage that could otherwise have been limited.

7.4 You agree and acknowledge that you are in a better positionthan BraZenGamingChairs to foresee and evaluate any potential damage or loss that you may suffer in connection with the goods and services provided by BraZenGamingChairs, and therefore that BraZenGamingChairs cannot adequately insure in respect of such liability. You warrant to BraZenGamingChairs that you will insure against, or bear yourself, any loss for which BraZenGamingChairs has excluded liability.

7.5 Please be aware that it is the responsibility of individual customers to ensure that the product they purchase from us (eg gaming chair) is compatible with any device or surface it is connected to. We do not accept any responsibility whatsoever, except for negligence and/or death, for any problems arising with other devices or surface from use of our products.

7.6 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusionof liability for incidental or consequential damages. Accordingly, some of the limitations of liability set out in this clause 7 may not apply to you.  The decision as to whether an item is deemed to be faulty or is final.

  1. Indemnity

Save to the extent that it falls within the provisions of clause 7, you shall indemnify BraZenGamingChairs and any third party (including its sub-contractors) from and against any liability, losses, rights, expenses, loss of profits, business interruption, consequential loss, pecuniary loss, claims or legal proceedings, including, but not limited to claims involving defamation and intellectual property infringement, and expenses, including legal fees, arising from youruse of the BraZenGamingChairs site or purchase of goods and/or services from that site which are brought or threatened against BraZenGamingChairs or suffered or incurred by BraZenGamingChairs by another person or entity.

BraZenGamingChairs requires their customers, suppliers and partners to accept their own responsibility in any mishandling of their authentication credentials in respect of our computer systems.  It is required that customers, suppliers and partners ensure their authentication credentials are committed to human memory as BraZenGamingChairs does not accept any responsibility for authentication credentials that have been stored by customers, suppliers and partners on any other medium.

  1. Delivery

Delivery times quoted areestimates only, and BraZenGamingChairs shall not be liable for any delays caused except to the extent caused wilfully or negligently by BraZenGamingChairs. However, unless we have agreed a longer period for delivery with you, we will either deliver goods and/or services within thirty days of you placing the order or we will let you know as soon as it will not be possible to meet this obligation. Ifwe do let you know then we will either agree a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods/services.  When a delivery option is selected (eg next day delivery, Saturday delivery, etc) we will use reasonable endeavours to deliver on this request but will have no liability if having made reasonable endeavours the delivery option is not honoured.

Short deliveries (ie a deliverywhere only part of the order is delivered) must be notified to us in writing within 7 days of delivery.

  1. Promotion Codes

From time to time BraZenGamingChairs issues promotion codes to various interested parties for various reasons.

The decision as to whetherto honour a promotion code is BraZenGamingChairs’s right to exercise at its sole discretion.  Promotion codes are not a contractual obligation of BraZenGamingChairs to honour.

BraZenGamingChairs will not enter into anycorrespondence concerning any decision it makes about promotioncodes.

  1. Complaints handling procedure

In the event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please refer to our complaints handling procedure which is set out on this site.

  1. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of BraZenGamingChairs or its content providers. As a visitor to the BraZenGamingChairs site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without BraZenGamingChairs`s prior written consent is strictly prohibited.

  1. Software

13.1 Intellectual property rights in any software or any other copyrighted materials (“Software”) and supporting documentation supplied by us to you remain our property or that of our licensors.

13.2 Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall notand shall not permit any other person to:

13.2.1 disassemble, reverse engineer, decompile or in any other way interfere with the Software;

13.2.2 copy or modify the Software; or

13.2.3 create any new Software partly or wholly based on the Software.

13.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, butonly for the purposes identified on the site in relation to theSoftware. 13.4 You must not transfer, assign or sub-license your right to use the Software or attempt to do so.

  1. Typographical and Pricing Errors

In the event a product or service is listed at an incorrect price due to typographical error or errorin pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account or issue a cheque in the amount of the charge.

  1. Matters Beyond our Reasonable Control

BraZenGamingChairs shall not be held liable for any breachof this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood,industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of localor central Government or other competent authorities.

  1. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement (including foreign currency calculations) and any translation provided by us, the English language (sterling currency) version shall prevail.

  1. Severability

 

In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree ordecision, the remainder of this Agreement shall remain valid and enforceable.

  1. This Agreement.

This Agreement, together with our Privacy and Fraud and Piracy Policies, contains the entire agreement and understanding between the parties relating to its subject matter, and (in relation to that subject matter) supersedes any and all prior agreements, arrangements, statements and understandings, except for any fraud or fraudulent representation by either party. Accordingly, we exclude all representationsand warranties relating to the subject matter of this Agreement, whether they are statutory or otherwise, as far as is possibleby law. In the event of conflict or inconsistency between the above documents, the following order of priority shall apply: (1)this Agreement (2) the Privacy Policy and (3) the Fraud and Piracy Policies.

  1. BraZenGamingChairs Privacy Statement

Registration Data and certain other information about you is subject to our Privacy Statement. For more information, please see our full privacy policy.

  1. Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websitesdo, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every timeyou visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Moreabout our Cookies – Website Function Cookies – Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged inor not
  • Remembering your search settings
  • Showing you which pagesyou have recently visited
  • Allowing you to add comments to our site
  • Tailoring content to your needs
  • Remembering your preferencessuch as colours, text size and layout

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings youhave chosen on these networks.

Site Improvement Cookies

We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

We use:

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology theyare using (e.g. Mac or Windows which helps to identify when oursite isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. Thishelps us to continuously improve our website. These so called analytics programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gainpersonally identifiable information from these cookies.

You canlearn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choicesalthough we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, justsimply that they won’t be tailored to you any longer.

We use:

  • DoubleClick – owned by Google

Remarketing Cookies

You may noticethat sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called remarketing cookie during your visit. We use these adverts to offer special offers etc to encourage you to come back toour site. Don’t worry we are unable to proactively reach out toyou as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.

Affiliate Cookies

We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we paythem commissions on sales). Cookies are required to allow us toreward these partners and these cookies are usually provided byspecialist companies (known as affiliate networks). Neither us,the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offeryou the service we do at the price we do. Our affiliate cookiesare provided by:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

21.WEEE Policy

Please note: we comply with The Waste and Accumulators Regulations of 2009 (Regulation 31-1(a) and Regulation 3101(b). This means you can send back used batteries to us (if you have purchased them from us), and we will recycle them appropriately with anapproved battery recycler. Please send the batteries to . Please mark clearly on the outside of the package that they are batteries for recycling.