Dear Our Customers,
You, our lovely customers, our associates and our communities are at the heart of our family. Please be assured that we’re taking all the necessary measures to help ensure the safety of our customers, associates and colleagues during this difficult time. We are also ensuring that we enforce all of the Government’s recommendations to protect our staff.
Our business will still be open usual. We believe our partners are doing the same through their online shops despite some of the need to close some of their offline stores temporarily. However, please bear in mind that this current climate has affected most businesses in general. In our case, there might be some delays in deliveries which are out of our control. For that, we apologise for any inconvenience.
In regard to protecting staff, we have sent our employees to work from home until further notice. This will mean that your call will be unanswered. We’re doing everything we can to support you and to allow us to do so, please contact us through our email at firstname.lastname@example.org. We will do our best to respond within 24 hours, however due to the high volume of emails we receive, there might be some delay and we truly appreciate your patience.
Should you wish to stay in touch with us and keep up to date, you are welcome to contact us via our social media channels. It’s going to be important that communities of friends and fans stay connected and share ideas over the forthcoming weeks.
Thank you for your continued loyalty and support.
Our thoughts go out to all of you and people around the world who have been affected by the COVID-19 outbreak. We hope you all keep safe during these unprecedented times.
We look forward to a time when a reunion is on the cards, hopefully soon, where we can come out of the other side of this pandemic better and stronger.