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Because we are just SO NICE, if you're not completely satisfied with any of the goods you have ordered from BraZen for any reason, or if on the off chance you have received a lemon (i.e.: damaged or defective goods) we’ll let you return them (subject to compliance with Right to Cancel terms as set out above in Section 4). To our outsourced warehouse - Unit 2, Hornbrook Farm, Cornets End Lane, Meriden, Coventry, CV7 7LH.
If you wish to return your unwanted gift, you must notify BraZen within fourteen days of receipt of your product. The cost of your product will be refunded to the credit/debit card used to make the purchase or by cheque once we have received the returned product. Please note refunds take at least 5 working days to clear from the point of processing. This does not affect your statutory rights.
When returning unwanted goods they must be sent back in their original condition and packaging (if any) with all warranty cards, licences, manuals and accessories. You must use recorded delivery - neither BraZen nor the supplier can be held responsible for returned items that go missing in the post. It is the responsibility of the customer to ensure that the goods being returned are packaged to ensure the item is not damaged in transit.